Frequently Asked Questions
Everything you need to know about bringing Belro comfort into your home.
What is the standard shipping time for furniture and decor?
Most items are processed within 1-2 business days. Standard delivery typically takes 5-7 business days, while larger furniture pieces requiring white-glove service may take 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, Belro is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested from responsibly managed forests.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services at checkout for an additional fee. If you select 'White Glove Delivery,' our team will deliver, unpack, and assemble your furniture in the room of your choice.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your shipment directly through the 'Order Status' page on our website using your order number and email address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.